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Terms of Use and General Service Conditions

Effective from March 11, 2025

The website www.skyrentransfer.com is owned by Sky Rent S.r.l., with registered office in Ospedaletto Euganeo (PD), Via Roma Ovest 5, CAP 35045, VAT number IT04817790282.

Terms of Use of our Platform

  1. USE OF THE PLATFORM

By using the Platform, the user agrees:

  • to use it exclusively for lawful activities;
  • not to make false or fraudulent requests; if there are plausible reasons to believe that such requests are being made, the Owner reserves the right to cancel the request and inform the competent authorities;
  • to provide their email address, postal address, and/or other contact information correctly and truthfully. Similarly, the user consents to the use of this information to fulfill the request (privacy policy).

If the information is not provided completely, it will not be possible to process the request.

The Owner is not responsible for any inconvenience or damage resulting from the use of the Internet, including service interruption, external intrusions, or the presence of viruses or any other force majeure incident.

  1. INTELLECTUAL PROPERTY

The domain name of the Platform is the property of Sky Rent S.r.l. The Platform and its elements are the exclusive property of Sky Rent S.r.l., which alone holds the rights to use and exploit the trademark.

The Platform in its entirety, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law.

Any total or partial reproduction, download, modification, or use of the trademark, videos, logo, and any other element present on this site, for any reason and on any medium, is strictly prohibited without the prior written consent of the respective owners.

General Service Conditions

PREMISE

These general service conditions (hereinafter "General Service Conditions") govern the contractual relationship between Sky Rent S.r.l. – which carries out professional activities including the intermediation of transport contracts through the Platform relating to transport, chauffeur, mobility, and logistics services – and the Customer.

The Customer intends to use the services offered by Sky Rent S.r.l., under the terms and conditions specified below.

The premises and Terms of Use of our Platform are integral parts of these General Service Conditions.

Please read them carefully and print and/or save them on another durable, accessible medium. We also ask you to carefully consult the privacy policy and the cookie policy.

Sky Rent S.r.l. is committed to making these documents always available and up-to-date. They can be modified or updated at any time, and the user agrees to review them before placing any order.

  1. DEFINITIONS

To ensure clarity and effectiveness in understanding these terms and conditions, the following definitions will be used in this contractual document. Please note that the definitions will be used interchangeably for the singular and plural.

1.1. "Sky Rent", "Owner", or "Provider": The Company Sky Rent S.r.l., with registered office in Ospedaletto Euganeo, Via Roma Ovest 5, CAP 35045, (PD), VAT number IT04817790282.

1.2. "Customer": the subject, natural and/or legal person, who requests the provision of the Services covered by these General Service Conditions for themselves or for the Passenger. Unless otherwise provided, the Customer acts in their capacity as a Passenger.

1.3. "General Service Conditions": this contractual document that regulates the contractual relationships between the Parties. This distance contract is governed, among other things, by Legislative Decree April 9, 2003, n. 70, containing the regulations on electronic commerce.

1.4. "Booking Conditions": indicates the specific conditions relating to the Transport Contract with Sky Rent Transfer. This contractual document is accessible here.

1.6. "Contract with Sky Rent Transfer": indicates the contract concluded between the Provider and the Customer concerning the Services.

1.7. "Transport Contract": indicates the contract concluded between the Customer and/or Passenger and the Carrier, through the intermediation carried out by the Provider, concerning the transport services requested by the Customer.

1.8. "Privacy Policy": The information provided pursuant to art. 13 of EU Reg. 679/2016 (GDPR) with which Sky Rent informs and specifies the methods of collection, management, and processing of personal data of Customers and Passengers.

1.9. "Parties": Sky Rent and the Customer defined jointly.

1.10. "Passenger": The final subject who will use the transport. This may or may not correspond to the Customer who materially purchased the Services. If different from the Customer, the Passenger declares to have been authorized by the Customer to request and obtain changes to the Transport Contract.

1.11. "Platform": the online computer portal owned and managed by Sky Rent, accessible online at the web address https://skyrentransfer.com, where Customers can request the Services offered by Sky Rent.

1.12. "Booking": represents the purchase proposal of the Services formulated by the Customer through the Platform and to be sent by completing the booking procedure described below.

1.13. "Services": the services offered by Sky Rent of intermediation of transport services and regulated by these General Service Conditions. The Services include the intermediation of local transfers (city rides, e.g., from a hotel to another hotel) and airport transfers (to or from an airport, port, or train station) from a specific starting point to a specific destination. The Services also include hourly bookings (provision of a vehicle with a driver for a specific period of time).

1.14. "Carrier": Indicates the professional or transport company, provider of transport services appointed by the Customer by virtue of the Transport Contract concluded between the latter and the Carrier, who performs the transport service. All Carriers are partners of Sky Rent by virtue of a partnership agreement signed between them and the Provider.

  1. OBJECT OF THE SKY RENT TRANSFER CONTRACT AND SERVICES OFFERED

2.1. Sky Rent offers Customers, upon their request, the Services, as better defined in article 1 and specified within these General Service Conditions and Booking Conditions.

2.2. In particular, following the Customer's Booking, Sky Rent will proceed, in the name and on behalf of the Customer, to the intermediation of the transport of people and luggage to a Carrier as requested by the Customer.

2.3. Unless otherwise agreed between the parties, Sky Rent's obligation to provide the requested Services is an obligation of means and not of results and, therefore, is never subject to an evaluation in terms of performance and/or results achieved.

2.4. These General Service Conditions do not regulate the sale of products or the provision of services carried out by third parties who use direct links to the Platform through banners or other hypertext links/links. Sky Rent does not carry out any type of control/monitoring on websites that can be consulted through these links. Therefore, in no case can Sky Rent be held responsible for goods or services promised by third parties or for the execution of transactions between the Platform Passengers and third parties.

2.5. These General Service Conditions can be modified at any time. Any changes and/or new conditions will be effective from the moment of their publication in the appropriate section of the Platform. For this reason, users are invited to consult the most up-to-date version of the General Service Conditions before making any request. The General Service Conditions applied are those in force on the date the request is sent. The Customer is required to carefully read these General Service Conditions, which they are allowed to store, reproduce, and print on a durable medium, as well as all other information provided, before and during the purchase procedure.

  1. SERVICE AVAILABILITY

3.1. The provision of Services on the Platform may be temporarily suspended, without prior notice, for the time strictly necessary for technical interventions required and/or appropriate on the Platform.

3.2. Sky Rent may, at any time, interrupt the provision of Services if there are justified reasons of security or confidentiality breaches.

3.3. Sky Rent reserves, in any case, the right not to accept Bookings, from whomever they originate, that appear anomalous in relation to the quantity or frequency of purchases made on the Platform. Sky Rent also reserves the right not to accept orders from a) Customers with whom there is ongoing legal litigation; b) Customers involved in frauds related to credit card payments; c) Customers who have provided identification data that later proves to be false, incomplete, or inaccurate.

  1. REGISTRATION AND CANCELLATION FROM THE PLATFORM

4.1. By accessing and/or using the Platform, the Customer declares, in relation to the object of the General Service Conditions, to have the capacity to act in accordance with the regulations of their state of residence, and to have reached the legal age of 14 to browse the Platform (unless otherwise provided by the legislation of their State of reference), as well as, in the case of searching, booking, and purchasing Services, for which it is required that the Customer is of legal age, i.e., to have reached the legal age of 18 (unless otherwise provided by the legislation of your State of reference). The underage Customer cannot use this Service except through a parent or guardian.

4.2. To use the services of the Platform, the Customer must provide all the data, including personal and/or company data, requested by the booking procedure on the same, as well as have a valid payment method accepted by the Platform to complete the purchases, pursuant to article 8.

  1. WEBSITE - BOOKING SUBMISSION PROCEDURE AND CONCLUSION OF THE CONTRACT WITH SKY RENT TRANSFER

5.1. These General Service Conditions and the details contained in the Platform constitute a mere invitation to submit a purchase proposal for the Services and not a public offer.

5.2. In implementation of the provisions of Legislative Decree April 9, 2003, n. 70, containing provisions on electronic commerce, Sky Rent informs Customers that:

  • The contract between Sky Rent and the Customer is concluded through the Internet by the Customer's access to the Platform address, where the latter, following the procedures indicated, will formalize the Booking.
  • The Booking will be completed by completing the procedure described here, available in the following languages: English, which can always be corrected, modified, and canceled until the moment of sending it;
  • Sending the Booking constitutes a non-binding proposal for the conclusion of the Contract with Sky Rent Transfer and, therefore, of the intermediation activity, in the name and on behalf of the Customer/Passenger, of the transport service of people and luggage to be carried out by a Carrier;
  • the Booking will be subject to an evaluation by Sky Rent, which expressly reserves the right to accept or reject it, also following verification of the availability or otherwise of the Carriers to carry out the transport service requested by the Customer.

5.3. To request the Services, the Customer must complete and send a request form in electronic format as follows:

  1. The Customer must access the homepage of the Platform at the following page Sky Rent Transfer;
  2. here they must:
    1. choose the booking Date and Time for the pickup request;
    2. select the Pickup Location and the Drop-off Location, by writing it and choosing the correct option, with the map widget, or choosing the current position if correct;
    3. select the Transfer Type, where:
      • One Way: transport from a location "A" to a location "B";
      • Return (new ride): transport from a location "A" to a location "B" with the return from a location "B" to the original location "A";
      then choose if there's an extra time needed, and click on “Choose Ride Details”;
    4. choose the preferred vehicle, with the eventual options (see below), then click on “Enter contact details”;
    5. insert the requested data (full name, email, phone number, flight / train number) then choose the payment method and click on “Booking Summary”;
    6. agree to the terms of service and the privacy policy and click on “Book now”.

    The Booking will be considered sent when Sky Rent electronically receives the duly completed form and the information relating to the Booking has been preliminarily verified by the Customer as correct.

5.4. By sending a Booking, the Customer declares to have read all the indications provided to them during the procedure and to fully accept these General Service Conditions, the Booking Conditions, and the Privacy Policy. By sending the Booking, the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due pursuant to these General Service Conditions.

5.5. The Contract with Sky Rent Transfer will be considered terminated in case of non-payment, even partial, of the amount due. If the amount due is not paid or the successful outcome of the payment is not confirmed, the Contract with Sky Rent Transfer will be considered terminated by right pursuant to and for the purposes of art. 1456 of the Italian Civil Code. The Customer will be notified of this termination and the consequent cancellation of the Booking.

5.6. Following the sending of the Booking, the Customer will receive, at the e-mail address indicated during the completion of the form, an e-mail from Sky Rent confirming receipt of the Booking (“Booking Confirmation”), containing: a copy of these General Service Conditions and the Booking Conditions, the Customer's details, the details of the Booking. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to Sky Rent at this e-mail address.

5.7. Since the Booking constitutes a mere proposal to request the Services, the Contract with Sky Rent Transfer will be considered concluded only with the Booking Confirmation.

5.8. The Customer acknowledges that Bookings are subject to acceptance by Sky Rent, which reserves the right, at its discretion, to refuse them, including in cases where:

  1. the provision of Services cannot be performed due to an error in the information provided by the Customer at the time of sending the request (e.g., incorrect personal and/or flight data; insufficient or incorrect e-mail address; misleading information; incomplete and/or missing documentation);
  2. an error occurred on the Platform.

5.9. Pursuant to art. 12 of Legislative Decree 70 of 2003, Sky Rent informs the Customer that each Booking sent is stored in digital or paper form at its headquarters, according to criteria of confidentiality and security. The Customer can at any time request a copy from Sky Rent by writing to this e-mail address.

The additional services offered, where available and expressly indicated, are the following:

  • Meet & Greet: the Carrier will wait in the arrivals hall of the relevant terminal and will have a welcome sign to be recognized. Once they meet the Passenger, the Carrier will lead them to the pre-arranged vehicle for transport;
  • Waiting Time: airport transfers include a free waiting period of 1 hour from the scheduled pickup time (which is not necessarily the flight arrival time); in the case of transfers other than airport transfers, the free waiting period is 15 minutes (e.g., local transfers from private addresses); for hourly arrangements, the guaranteed waiting time will be equal to the duration of the service itself.
  • Door to Door: the Passenger is picked up at the main entrance of the pickup address; the Carrier assists the Passenger in the journey to and inside the vehicle and leaves the Passenger at the main entrance of the destination address, helping them with the transport of any luggage.

  1. METHODS OF SERVICE PROVISION AND AVAILABILITY

6.1. The Services covered by the contractual relationship governed by these General Service Conditions are the services present in the electronic catalog published on the Platform at the time of the Booking by the Customer.

Each Service is accompanied by text and images that illustrate its main characteristics. It is understood that the images and descriptions included therein may not be perfectly representative of the Services, which may differ in model/category, color, shape, or dimensions of the car to be used for the transport service, also in relation to the geographical area in which the transport service must be actually provided by the Carrier.
Sky Rent undertakes to ensure that the Services are represented as closely as possible to reality, however, they may differ significantly from those shown in car model, color, shape, or size, also in relation to the availability of Carriers in relation to the transport services to be intermediated.

The transport services may be performed by a different vehicle with greater capacity or belonging to a superior type and/or category (“Free Upgrade”). By way of example, a Customer who has chosen a standard Sedan during the Booking phase may be transported by a Standard Van / First Class Van, or by a First Class Sedan.

6.2. Following the conclusion of the contract with Sky Rent Transfer, and therefore the Booking Confirmation, Sky Rent will carry out its intermediation activity by requesting Carriers – in the name and on behalf of the Customer – the availability to carry out the requested transport service.

6.3. Within 24 (twenty-four) hours before the date and time of the start of the airport/local transfer or hourly transport, Sky Rent will send an e-mail to the Customer/Passenger (“Transport Communication”) with which it will inform the latter:

  • of the acceptance, by the Carrier, of the transport request made by the Customer, and, therefore, of the conclusion of the Transport Contract, providing the Customer/Passenger with all the details of the appointed Carrier and the transport, or
  • of the unavailability, by any Carrier, to accept the transport request made by the Customer and, therefore, of the failure to conclude the Transport Contract.

It is represented, in any case, that if the conclusion of the Transport Contract occurred at a time prior to 6 (six) hours from the start date of the airport/local transfer or hourly transport, the Customer can verify the details of the appointed Carrier and the transport by accessing their Account in their reserved area of the Platform.

6.4. If, for any reason, the data contained in the Transport Communication should change, Sky Rent will send the Customer/Passenger a new Transport Communication. It is understood that the subsequent Transport Communication will replace, canceling it, the previous one, and is the only one that will be valid.

6.5. The Transport Communication will contain the itinerary of the transport service, including the place of departure, the place of arrival, and the specific departure time. The Customer acknowledges that the actual departure time may deviate by 15 minutes, in advance or delay, from the departure time indicated in the Transport Communication.

6.6. The Customer acknowledges that, following the Booking, Sky Rent may not be able to conclude, in the name and on behalf of the Customer, the related Transport Contract due to Carrier unavailability and/or for any further reason. In such cases, the Provider cannot in any case be held responsible for the unavailability of one or more Services and/or related transport services to be intermediated.

6.7. Sky Rent cannot even be held responsible for the temporary or definitive unavailability of one or more Services and/or related transport services to be intermediated. In case of unavailability, even temporary, of the requested Services and/or related transport services to be intermediated, the Provider undertakes not to charge the Customer the corresponding price. If the Booking has been sent and the price already charged for the Services and/or related transport services to be intermediated that are no longer available, the Provider will refund the Customer the entire amount paid for those Services and/or related transport services to be intermediated.

6.8. In case of partial or total unavailability of the Services and/or related transport services to be intermediated, even after sending the Booking Confirmation email, the Customer will be promptly informed by email communication. In this case, the contract with Sky Rent Transfer will be considered terminated, and if the related amount has already been paid, Sky Rent will refund it. In case of multiple Bookings, the unavailability of one or more of the ordered Services and/or related transport services to be intermediated will not in any case give the Customer the right to cancel the entirety of the Booking.

  1. DURATION OF THE SKY RENT TRANSFER CONTRACT

7.1. The Contract with Sky Rent Transfer will terminate upon the occurrence of one of the following events:

  1. sending by Sky Rent of the last Transport Communication with which the Customer/Passenger is informed of the conclusion of the Transport Contract;
  2. sending by Sky Rent of the Transport Communication with which the latter informs the Customer/Passenger of the failure to conclude the Transport Contract.


  1. PAYMENTS

8.1. The Customer undertakes to pay the price of the booked transport services in the times and ways indicated by these General Service Conditions. Any payment by the Customer can only be made by one of the methods indicated in the footer of the Platform and described below.

8.2. Credit cards. Credit and debit cards from the main international circuits are accepted. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code. The Customer will be informed by email communication. The charge will be made at the time of sending the Booking. The confidential data of the payment card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Provider. The Provider, therefore, never has access to and does not store the payment card data of the Customer used for the payment of the Services.

Tax receipts and/or invoices documenting the purchase by the Customer of the transport services booked through the Platform will be issued by the Carrier and Sky Rent will limit itself, where necessary, to managing or facilitating the IT procedures for delivering the tax documents to the CONSUMER.

8.3. PayPal. Payments via PayPal are accepted. If the Customer chooses PayPal as a payment method, they will be redirected to the relevant site where they will make the payment according to the procedure provided and regulated therein. These services provide for the use of the latest and most updated SSL security protocols and data encryption. The confidential data (credit card number, expiration date, and cryptogram) are never stored by the Platform, nor do they ever come into the possession of Sky Rent.

8.4. In case of contractual termination and in any case of refund, Sky Rent will refund the Customer any amount due using the same payment instrument used for the purchase, unless otherwise agreed.

  1. PRICES OF TRANSPORT SERVICES

9.1. The prices of the transport services to be carried out by a Carrier to be identified indicated on the Platform are to be understood in EUR, and inclusive of VAT (where applicable).

9.2. The price of the transport services to be carried out by a Carrier to be identified are not fixed, but depend on the date and/or place of departure and/or arrival, the requested transport service (long-distance transfer or hourly transport), the additional services requested, time, and distance. Therefore, it is the Customer who, by using the Platform and entering the requested transport data during the Booking phase, actively contributes to the determination of the price.

9.3. Any costs paid by the Customer for currency conversion from the currency they used to GBP, USD remain the sole responsibility of the Customer.

  1. CANCELLATIONS, BOOKING CHANGES, AND REFUNDS

Cancellations

10.1. The Customer acknowledges that the right of withdrawal under the Consumer Code is excluded for the transport services in question, as they involve car rentals and/or, in any case, services related to leisure activities for which the contract provides for a specific date or period of execution.

10.2 Notwithstanding the foregoing, the Customer is granted the possibility to cancel the Booking made as better provided by the cancellation policies.

Specifically, the Customer may request the cancellation of the Booking, without prior notice and without penalty, before 48 (forty-eight) hours prior to the scheduled date and time for the start of the transport service.

If the Customer requests the cancellation of the Booking within 48 (forty-eight) hours prior to the scheduled date and time for the start of the transport service, they will not be entitled to any refund.

10.3. To proceed with the cancellation of the Booking, the Customer must send an email to the following email address.

10.4. Only the Customer may request the cancellation of the Booking, as Passengers and/or third parties, even if authorized by the Customer, have no title and/or right to do so.

Changes

10.5. The Customer is granted the possibility to modify the Booking made as specified below.

The Customer may request the modification of the Booking, without prior notice and without penalty, before 48 (forty-eight) hours prior to the scheduled date and time for the start of the transport service. It is understood that the Customer agrees to pay any supplements due as a result of and depending on the modification request made (vehicle upgrade, extra hourly services...).

It is also understood that, if there are no Carriers available to perform the transport service as requested by the Customer following the modification request, the Booking will not be modified and the Customer may proceed with the cancellation of the Booking as indicated in the "Cancellations" section.

The Customer may also request the modification of the Booking within 48 (forty-eight) hours prior to the scheduled date and time for the start of the transport service. In this case, the Customer acknowledges that for the modification request, the Carrier may request a cost supplement for the transport service to be performed. Furthermore, it is understood that the Customer agrees to pay any supplements due as a result of and depending on the modification request made (vehicle upgrade, night rate surcharge...). The Customer also agrees that, in case of unavailability of the vehicle indicated during the Booking, the transport service may be performed on a different vehicle, even of a lower type and/or category, and expressly waives any refund resulting from this vehicle change.

Finally, it is understood that, if there are no Carriers available to perform the transport service with the modifications requested by the Customer, the Booking will not be modified and the Customer will not have any right to a refund for what has already been paid during the Booking.

10.6. To request a modification of the Booking, the Customer can contact the Carrier directly or can contact Sky Rent.

Sky Rent can be contacted at the following addresses:

  • at Customer Service (via e-mail by writing to the following address);
  • via telephone at the number: +39 3351235050 (Italy);
  • via chat through the Web platform.

10.7. In the case of a request to modify the date/time of the transport, the customer will receive an email response indicating the status of the request:

  • Confirmed: the modification request has been accepted. In this case, the Booking will be automatically updated;
  • Rejected: the modification request has not been accepted by the appointed Carrier. In this case, Sky Rent will proceed, if feasible, to identify a new Carrier available to perform the transport based on the indications provided by the Customer in the modification request. It is understood that, if there are no Carriers available to perform the transport service as requested by the Customer following the modification request, the Customer may proceed with the cancellation of the Booking as indicated in the "Cancellations" section.

10.8. Only the Customer may request the modification of the Booking, as Passengers and/or third parties, even if authorized by the Customer, have no title and/or right to do so.

Refunds

10.9. Nevertheless, if the Customer/Passenger does not show up at the place and time established for the start of the transport service, they will not be entitled to any refund, even if the failure to show up is due to causes not attributable to them (e.g., any flight and/or train delays. In this case, the Customer is invited to request a refund from the airline and/or railway company responsible for this disruption).

10.10. Furthermore, no refund will be due to the Customer if, in response to the request for any supplement, determined by proven unforeseeable reasons, the latter refuses to pay such supplement.

  1. ROLE AND OBLIGATIONS OF SKY RENT TRANSFER

11.1. Following the conclusion of the contract with Sky Rent Transfer, and therefore the Booking Confirmation, Sky Rent undertakes to perform the Services with the professionalism, diligence, and expertise required. In particular, Sky Rent is obliged to:

  • carry out the intermediation of the transport services requested by the Customer and, more specifically, to identify the Carrier suitable to perform the requested transport service in order to conclude the Transport Contract in the name and on behalf of the Customer;
  • send the Transport Communication to the Customer/Passenger informing them of the conclusion, or otherwise, of the Transport Contract;
  • inform the Customer/Passenger about its operations.

11.2. Sky Rent is also obliged to make the Platform and its functions available to Customers, without however being responsible in any way for the use of the Platform by Customers. The Customer is, in particular, expressly informed that the usefulness of the services made available, both free and paid, depends on the use of the Platform by Customers, for which Sky Rent cannot in any way be responsible.

11.3. Sky Rent will maintain the Platform and adapt it to new programming techniques and ensure the security of the data and information on the Platform.

11.4. Sky Rent undertakes to inform the Customer about the operation of the Platform and assist them in case of need.

11.5. The Carrier is solely responsible for the sale of transport services and for the management of disputes with the Customer/Passenger relating, by way of example, to issues related to:

  • the exercise of the right of withdrawal, where applicable;
  • the unavailability of the Carrier to guarantee the transport service;
  • the failure and/or untimely response of the Carrier to communications via e-mail and/or telephone calls from the Customer/Passenger.

11.6. Sky Rent does not guarantee: the security of the Customers' computer system (hardware and software) or the files or documents contained therein, as a result of the following: a) presence of a virus in the Customers' computer system or in the mobile device used to connect to the contents and services of the Platform; b) malfunction of the browser; c) use of outdated versions of the same.

11.7. If, for any reason, Sky Rent is unable to identify a Carrier who agrees to perform the transport requested by the Customer and/or, even if identified, the Carrier does not perform such transport, it will promptly inform the Customer and proceed with a full refund of what has been paid by the Customer. It is understood that in no case can Sky Rent be held responsible, for any reason, for any damages and/or losses suffered by the Customer and/or the Passenger as a result of the failure to conclude and/or failure to perform the Transport Contract.

It is also understood that if Sky Rent has correctly provided the Services, no refund will be due to the Customer.

11.8. Sky Rent will inform the Customer of any events that may occur during the performance of the Services, reserving the right to deviate from the instructions received, if such events cannot be communicated promptly to the Customer and reasonably suggest that the same would have given their approval. By way of example and not limited to, in case of delay of the flight and/or rail transport indicated by the Customer, Sky Rent may modify, by mutual agreement with the CARRIER, the pick-up time initially indicated by the Customer, adapting it to the new arrival time of the means of transport on which the Customer/Passenger will arrive at the pick-up location.

11.9. Sky Rent reserves the right to supplement the partial, omitted, incorrect, and/or incomplete instructions provided by the Customer, if the latter does not provide them following a specific request from Sky Rent, and this reasonably suggests that the same would have given their approval. Consider, for example, the following cases:

  • the Customer does not provide a valid address for pick-up/drop-off, and does not respond to requests for information from the Provider. In this case, Sky Rent may retrieve this information from a previous Booking and conclude a Transport Contract in the name and on behalf of the Customer in this regard;
  • the Customer indicates a flight arrival time different from the pick-up time. In this case, Sky Rent may conclude the Transport Contract, in the name and on behalf of the Customer, indicating to the Carrier the flight arrival time as the pick-up time.

11.10. Sky Rent cannot in any way be held responsible for the unlawful, illegitimate, mendacious, inaccurate content of the documentation and/or information provided by the Customer, with the Customer undertaking to hold harmless and indemnify Sky Rent from any request in this regard.

11.11. Except in cases of willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of an indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the malfunction of the Platform and/or the Services offered by Sky Rent, is excluded.

11.12. Sky Rent assumes no responsibility for content created or published on third-party sites with which the Platform has a hypertext link, as Sky Rent has no control over such links and is not responsible for the related content of the respective third-party sites.

11.13. Sky Rent cannot be held responsible for (i) losses that are not a consequence of the violation of the General Service Conditions, (ii) any loss of business opportunity (including lost profits, revenues, contracts, presumed savings, data, goodwill, or unnecessarily incurred expenses), (iii) any other indirect or consequential loss, foreseeable or not by the Customer at the time they started using Sky Rent's Services.

11.14. In any case, no indemnity claim made against Sky Rent can exceed the amount of the purchase price of the Services that generated the request for damages.

11.15. The Provider assumes no obligations beyond those provided by the General Service Conditions and does not provide any warranty regarding the services rendered or due under the same, including with regard to the results of such services or their suitability for a specific purpose.

11.16. The Provider assumes no responsibility for direct or indirect damages suffered in any way by the Customer or third parties in relation to personal data processed by the Provider in execution of the Contract with Sky Rent Transfer that appear to have been acquired, processed, and/or stored by the Customer in a manner not compliant with the General Data Protection Regulation EU 2016/679 (GDPR).

11.17. If the Customer does not provide the Provider, within a reasonable period of time in relation to the nature of the relevant service, with the information requested by the latter, the Customer waives the right to make any complaints against Sky Rent, considering it exempt from any liability in this regard.

11.18. The Provider, as well as the appointed Carrier, assumes no responsibility for any delays and/or disruptions of any type of other carriers used by the Customer (flights, trains...). The Customer waives the right to make any complaints against Sky Rent and/or the appointed Carrier, considering them exempt from any liability in this regard.

  1. CUSTOMER OBLIGATIONS

12.1. The Customer undertakes to use the Platform and the Services purchased on the Platform exclusively in accordance with these General Service Conditions and the Booking Conditions, for lawful purposes and in any case without infringing the rights of Sky Rent, the Carriers, and/or third parties. The Customer undertakes to indemnify the Provider, its employees, or collaborators, from any claim for damages or claims made by third parties for acts or omissions of the user carried out during their interaction with the Platform or in relation to purchases of Services made through the Platform.

12.2. The Customer declares that all information provided is true, accurate, and not misleading, undertakes to keep it so, and to promptly communicate any violations to Sky Rent. The Customer expressly acknowledges that the information provided by them is essential for the execution of the Transport Contract and is solely responsible for omissions or for mendacious, inaccurate, incomplete, or omitted information. By way of example, the Customer will be solely responsible if, during the Booking procedure, they have:

  • indicated an incorrect and/or, in any case, incorrectly located pick-up/destination location;
  • indicated an incorrect and/or, in any case, approximate pick-up time;
  • failed to indicate specific needs and/or instructions (Passengers with reduced mobility, presence of children, animals, luggage in a number greater than one per Passenger...).

12.3. For the purposes of providing the Services, the Customer is obliged to provide Sky Rent with all the necessary material and information, also to allow the execution of the Contract in the best possible way, guaranteeing to have the ownership and/or authorizations to process and/or produce such documentation and/or information, as well as for the use of personal information. The documentation in question must not violate in any way, neither in whole nor in part, the rights of the Passengers, the rights of third parties, the rights of intellectual or industrial property, other mandatory rules, public order, good morals and legal provisions in general. In case of violation of this point, Sky Rent reserves the right to terminate the Contract, without prejudice to the right to compensation for all damages suffered.

12.4. The Customer will be solely responsible for the provision of such documents and information and agrees to indemnify Sky Rent, its partners, collaborators and/or employees from any liability that may be attributed to it regarding any injury or damage suffered by Passengers, Carriers and/or third parties.

12.5. By accessing and/or using the Platform, the Customer declares to (i) have all the powers to use the Services offered by Sky Rent; (ii) have all the authorizations, licenses, rights and/or permits to use and/or enter the information required for the use of the services offered by Sky Rent, also in relation to the subsequent activities of concluding the Transport Contract. Any prejudicial consequence, of any nature, that may result from the violation of the guarantee obligation contracted with this point, will remain the responsibility of the Customer, with the express obligation, at the expense of the latter, to indemnify Sky Rent from any damage, claim, demand, from whomever it comes.

12.6. The Customer undertakes to fulfill its obligations with loyalty and in good faith, undertaking to observe the rights of Sky Rent. It also undertakes to perform any act and/or to sign any document requested by the Carrier and/or by those acting on its behalf for the aforementioned purpose and, more generally, undertakes to collaborate and not oppose and/or hinder in any way the performance of the Services by Sky Rent, being aware of the fact that, for such performance, its cooperation is necessary.

12.7. The Customer is required to indemnify and fully compensate Sky Rent, protecting it against any liability, cost, expense, damage, claim and legal proceeding that Sky Rent may incur as a result of any complaint and/or claim made by Passengers and/or Carriers with reference to any alleged and/or proven contractual, pre-contractual and/or extra-contractual breach made by the Customer against them.

12.8. The Customer undertakes not to appoint subjects other than and additional to Sky Rent for the performance of the Services.

12.9. The Customer authorizes Sky Rent to credit to its current account and, in any case, to collect the sums due for the requested transport services.

12.10. If one or more Passengers are children, the Customer is required to request, during the Booking procedure, the relevant equipment (child seats, child or booster seat), which will be provided in the measure of one child seat/child or booster seat per child. Otherwise, Sky Rent and the Carrier are not obliged to provide, respectively, the Services and the related transport services in favor of the Customer/Passenger, no refund will be due and, in any case, the latter will not be responsible for any damage suffered by the Customer and/or Passenger. It is also understood that, in the absence of availability of the requested equipment, the Customer will in any case be obliged to pay what is due if the Customer/Passenger agrees, in any case, to carry out the transport.

12.11. If the Customer requests that the transport service be carried out in favor of subjects with motor disabilities and/or in conditions, of any type, such as to require special vehicles and/or, in any case, provided with specific equipment (by way of example, Vans with ramps), the same must indicate this need during the Booking phase and/or, in any case, is required to contact Sky Rent before the Booking. Otherwise, Sky Rent and the Carrier are not obliged to provide, respectively, the Services and the related transport services in favor of the Customer/Passenger, no refund will be due and, in any case, the latter will not be responsible for any damage suffered by the Customer and/or Passenger.

12.12. If the Customer requests that the transport service be carried out in favor of animals, where permitted by the laws and regulations in force in the place of transport, the Customer must indicate this need during the Booking phase and/or, in any case, is required to contact Sky Rent before the Booking. It is understood that the Customer/Passenger must provide a special carrier for the transport of such animals. Otherwise, Sky Rent and the Carrier are not obliged to provide, respectively, the Services and the related transport services in favor of the Customer/Passenger, no refund will be due and, in any case, the latter will not be responsible for any damage suffered by the Customer and/or Passenger.

12.13. Each Passenger has the right to bring with them, free of charge:

  • a small object (laptop, camera bag, small shoulder bag...), inside the passenger compartment, as well as,
  • a medium-sized suitcase not exceeding 20 kg in weight, to be placed in the luggage compartment.

For a matter of safety and/or specific local regulations, it is forbidden to place luggage inside the space reserved for passengers. For this reason, all luggage must be placed in the trunk.

We suggest selecting the vehicle class based on the number of passengers and amount of luggage.

If the Customer requests the transport of luggage beyond the limit indicated above, they must indicate this during the Booking phase (indicating the number of luggage and their description) and/or, in any case, they are required to contact Sky Rent before the Booking. Otherwise, Sky Rent and the Carrier are not obliged to provide, respectively, the Services and the related transport services in favor of the Customer/Passenger, no refund will be due and, in any case, the latter will not be responsible for any damage suffered by the Customer and/or Passenger.

12.14. If the Customer, due to the number and/or volume of luggage, chooses, during the Booking phase, a vehicle with a larger capacity than the number of Passengers to be transported, they must indicate the reason for this during the Booking phase in the "notes for the driver" field and/or, in any case, they are required to contact Sky Rent before the Booking. Otherwise, Sky Rent and the Carrier in the execution of the Services and the related transport services will base themselves on the number of Passengers indicated by the Customer and may, respectively, intermediate and execute the transport with reference to a vehicle that guarantees the transport of the Passengers, without taking into account the request, by the Customer, for a larger capacity vehicle.

12.15. The Customer undertakes to inform the Passengers for whom they make the Booking about the General Service Conditions, the Privacy Policy and the Booking Conditions, ensuring that all Passengers accept them. Otherwise, the Customer will be held responsible for all damages and/or losses that may arise for Sky Rent.

12.16. The Customer acknowledges that the Carrier is only liable for damages caused intentionally or by gross negligence by the same, their employees and/or auxiliaries, in case of willful concealment regarding defects, explicit guarantees or for damages resulting from personal injury (to life, physical and health). The Carrier is liable for other damages only if they result from the violation of an obligation on whose fulfillment the execution of the Transport Contract depends and on whose compliance the Customer/Passenger has a legitimate expectation. The obligation to compensate for damage is limited to those damages that can be configured as typical of the contract and foreseeable. Liability under the product liability law remains unaffected.

12.17. The Customer/Passenger undertakes to contact the Carrier in case of failed and/or delayed meeting at the pick-up location and at the agreed time.

12.18. The Customer/Passenger undertakes to communicate to Sky Rent, within and no later than 15 minutes from the scheduled pick-up time, and in any case without delay, the failed and/or incorrect execution, by the Carrier, of the transport service. If the Customer/Passenger should inform Sky Rent of this event with culpable delay, and this delay should result in damage for Sky Rent, the latter reserves the right to deny the full refund of what has been paid by the Customer.

  1. CANCELLATION BY SKY RENT TRANSFER

13.1. The Provider reserves the right to cancel Bookings made by the Customer in case of Customers involved in frauds related to credit card payments and/or Customers who have provided identification data and/or related to the transport service (such as, by way of example, non-compliant route or incorrect mileage) to be performed that later prove to be false, incomplete or inaccurate. In this case, no refund will be due to the Customer and the latter will also be required to compensate for any resulting damages suffered.

  1. PRIVACY AND COOKIE POLICY

14.1. For information regarding the processing of personal data carried out by the Platform, please read the Privacy Policy.

14.2. For information regarding cookies, i.e., small text files that allow information to be stored about visitors' preferences to improve the functionality of the Platform, to simplify navigation by automating procedures and for the analysis of the use of the Platform, please read the Cookie Policy.

  1. FORTUITOUS EVENT OR FORCE MAJEURE

15.1. Sky Rent disclaims all responsibility for any breach of its contractual obligations, including in relation to its information obligations, in case of fortuitous event or force majeure, including but not limited to, acts of war or terrorism, strikes, national or local states of emergency, malfunction of transport infrastructures, interruptions in the supply of electricity or other utilities, earthquakes, other natural disasters.

  1. ENTIRETY

16.1. The premises and attachments, even if not materially, to these General Service Conditions, form an integral and substantial part of the same, also to better specify the obligations mutually assumed by the Parties.

16.2. Any nullity and/or ineffectiveness and/or cancellation of one of the provisions of these General Service Conditions will not affect the validity of the same, nor of the further applicable conditions.

16.3. If a limitation, exclusion, restriction or other provision contained in these General Service Conditions is judged null or canceled for any reason by a Judge and the Provider is consequently liable for loss or damage, in case of slight negligence the compensable damage can never exceed the total contractual value.

  1. CUSTOMER SERVICE AND COMPLAINTS

17.1. To obtain information, transmit communications, request assistance or submit complaints, the Customer can contact Customer Service via email at the following address.

17.2. Sky Rent will respond to complaints as soon as possible and in any case within 1 working day from receipt.

  1. REVIEWS

18.1. The reviews published on the Platform are collected through the Sky Rent Trustpilot page to whose policy reference is made to better understand the origin of the reviews and the activities that we can and cannot carry out on them.

  1. APPLICABLE LAW AND COMPETENT JURISDICTION, ALTERNATIVE DISPUTE RESOLUTION

19.1. For matters not expressly provided for in these General Service Conditions, express reference is made to the provisions of the Civil Code and the current legal regulations on the subject. If the Customer falls, according to current legislation, within the category of "consumer," the provisions of Legislative Decree 6 September 2005, n. 206, known as the "Consumer Code," apply to them, with the exception of the provisions relating to distance contracts and contracts negotiated off-premises.

19.2. Pursuant to art. 14 of Regulation (EU) no. 524/2013, all consumers are informed pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for online dispute resolution for consumers (so-called O.D.R. platform) has been established. The O.D.R. platform is made available by the European Commission at the following link: http://ec.europa.eu/consumers/odr/

19.3. Unless otherwise provided by applicable law, the parties undertake to resort to mediation before initiating any judicial proceedings concerning any dispute arising from or in any way connected with the use of the Platform, the Services, these General Service Conditions and the Booking Conditions, including those relating to its interpretation, validity, effectiveness, execution, and termination.

19.4. For this purpose, the parties may refer to the Arbitration Chamber of the Chamber of Commerce of Padua, with registered office on the 3rd floor, room 305 of Piazza Insurrezione XXVIII aprile '45, 1A, 35137 Padua (Tel. 049-8208140 e-mail: mediazione@pd.camcom.it, camera.arbitrale@pd.camcom.it), in accordance with the relevant regulations, which the parties declare to know and fully accept.

19.5. Any dispute that may arise between the Parties regarding the execution, interpretation, and termination of this contract, and that the Parties are unable to resolve out of court or with the help of mediation as per the previous point, will be devolved to the exclusive jurisdiction of the Court of Padua, recognized and declared as the sole competent Judge, without prejudice to cases in which the Customer falls, according to the provisions of Legislative Decree 6 September 2005, n. 206, known as the "Consumer Code," within the category of "consumer," in which case the jurisdiction will be that of the court of the consumer's place of residence or domicile, if located within the territory of the State.